Privacy Policy

1. Purpose

This Privacy Policy outlines how Motocare (hereinafter referred to as “Motocare”) collects, processes, uses, and discloses your Personal Data in compliance with applicable laws and regulations, including the Saudi Personal Data Protection Law (“PDPL”), issued under Royal Decree No. (M/19) dated 9/2/1443H and amended by Royal Decree No. (M/148) dated 5/9/1444 AH, along with its implementing regulations.

2. Scope

This Policy applies to all individuals associated with Motocare, including employees, clients, contractors, and third parties who interact with Motocare systems and processes where Personal Data is handled, shared, or stored.

3. Definitions

- Account: A unique account created by or for You to access the Motocare website or related services.

- Company: Refers to Motocare , located in the Kingdom of Saudi Arabia (“KSA”), also referred to in this Policy as "We", "Us", or "Our".

- Cookies: Small text files stored on your device by websites, which retain user preferences and activity history.

- Country: Refers to the Kingdom of Saudi Arabia.

- Device: Any internet-connected tool, such as a smartphone, tablet, or computer, used to access Motocare services.

- Personal Data: Any data that can identify an individual directly or indirectly, such as name, contact details, IDs, addresses, bank or license numbers, and other sensitive or identifying information.

- Website: Motocare’s official website https://motocare.com.sa

4. Collection and Use of Personal Data

4.1 Data Collection Methods: Motocare gathers Personal Data through:

- Direct inputs from users

- Authorized third-party sources

- Automated tracking technologies

4.2 Data You Provide: We may collect the following types of data from You:

- Contact details (name, email, address, phone number, etc.)

- Job application data (employment history, DOB, nationality)

- Login credentials (usernames, passwords)

- Profile data (job titles, qualifications, education)

- Communications (feedback, messages, preferences)

4.3 Tracking & Cookies: We collect system-level data including:

- Device and connection metadata (IP, OS, browser)

- Usage data (clickstream, search terms, visited pages)

- Geolocation data for service personalization

- Mobile-specific diagnostic and browser data

5. Purpose of Data Use

We process your Personal Data for:

- Employment-related matters

- Handling and fulfilling your service requests

- Commercial and legal obligations (orders, payments, compliance)

- Website maintenance and user experience improvement

- Customer support and notification purposes

- Marketing, promotions, and business analysis

- Mergers or asset transfers

- Other legally permissible or consented uses

6. Data Sharing and Disclosure

We may disclose Personal Data:

- To Service Providers for service optimization and communication

- As part of business transfers or restructuring

- To business partners offering related services

- On social media if integrated with motocare

- When legally obligated or with your explicit consent

- To protect rights, investigate fraud, or ensure security

7. International Data Transfers

Personal Data may be processed or stored outside your country, including the Kingdom of Saudi Arabia, where data protection laws may differ. Motocare ensures that all reasonable legal measures are taken to protect your data wherever processed.

8. Data Retention

We retain your Personal Data as long as necessary for service delivery, legal compliance, and dispute resolution. Usage data may be retained for shorter durations unless needed for analytical or legal purposes.

9. Data Destruction

Once your data is no longer required, it will be securely deleted or anonymized in line with Motocare’s internal policies and applicable laws. You may request early deletion by contacting info@motocare.com.sa

10. Data Security

Motocare has implemented technical and organizational safeguards to protect your Personal Data against unauthorized access, misuse, or disclosure.

11. Your Rights under PDPL

As a data subject under PDPL, you are entitled to:

- Right to information: Understand why and how your data is collected and used

- Right to access: Request a copy of your stored data

- Right to rectification: Request updates or corrections to your data

- Right to erasure: Request deletion where applicable

- Right to object: Raise concerns about data processing based on legitimate interest

For any data-related requests, please reach out to info@motocare.com.sa

12. References

- Saudi Personal Data Protection Law (PDPL)

- PDPL Implementing Regulations

13. Policy Updates

This Policy may be revised periodically. Updates will be published on Motocare’s digital platforms with an updated effective date. Users are encouraged to review it regularly.